Privacy Policy

Effective Date: 1 March 2025

Last Updated: 1 March 2025

Mute-X ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://www.mute-x.com, purchase our products, or interact with us in any other way.

1. Information We Collect

We may collect the following categories of personal information:

a. Personal Identifiers

Name
Email address
Phone number
Billing and shipping addresses
Company name (if applicable)

b. Payment Information

Credit/debit card details or other payment information (processed securely via third-party providers; we do not store full card details)

c. Technical Information

IP address
Browser type and version
Device identifiers
Pages visited and time spent on the site
Referral URLs

d. Other Voluntarily Provided Information

Information submitted via contact forms, surveys, email correspondence, or product reviews

2. How We Use Your Information

We use your information to:

Fulfill and manage orders, deliveries, and returns

Process payments securely

Provide customer support and respond to inquiries

Improve website performance and user experience

Send transactional or promotional communications (you can opt-out at any time)

Comply with legal obligations and protect against fraud or misuse

3. How We Share Your Information

We do not sell your personal information. We may share your data only as necessary with:

Service Providers (e.g., payment processors, shipping carriers, email platforms)
Legal Authorities (if required to comply with laws or respond to lawful requests)
Business Transfers (in the event of a merger, acquisition, or asset sale)

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable core site functionality
Remember your preferences and past interactions
Analyze traffic and user behavior for site improvement
Serve limited marketing or retargeting content (only if applicable)

You can adjust your browser settings to refuse cookies, but this may limit certain features.

5. Your Rights and Choices

Depending on your location, you may have rights to:

Access or correct the personal data we hold about you
Request deletion of your personal data (subject to legal exceptions)
Opt out of receiving marketing emails by clicking the unsubscribe link
Limit certain types of data processing (such as for promotional targeting)

To make any of these requests, email us at: privacy@mute-x.com

6. Data Security

We implement industry-standard safeguards to protect your personal information, including SSL encryption, secure payment gateways, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., tax or legal obligations).

8. Children’s Privacy

Mute-X does not knowingly collect or solicit personal data from children under 13. If you believe we have received data from a child under 13, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Continued use of our services after such changes constitutes acceptance of the new policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us at:

Mute-X

35245 Schoolcraft Rd

Livonia, MI 48150

Phone: 734-427-6600

Email: privacy@mute-x.com